FAQ's

1. Order Confirmation
After placing your order, you'll receive a confirmation call, whatsapp and/or email with your order details and delivery timeline.

2. Modifying Your Order
Changes can only be made within 24 hours of placing the order, provided it hasn't been processed. Contact us at folksmobiletrend@gmail.com or call us.

3. Tracking Your Order
We’ll email or whatsapp your shipment details, including the tracking number and courier service. Track your order on their website or contact us for help.

4. Shipping Charges
Shipping costs depend on your location and delivery options. The total cost will be shown at checkout.

5. Cash on Delivery (COD)
Yes, COD is available with an additional charge of ₹99. Opt for online payment for better offers!

6. Ordering Methods
Order through our website, email, or phone:

Provide your name, address with PIN code, email, phone number, and product details.

7. Delivery Time
Orders are shipped within 2 working days and delivered in 5-6 working days. Remote areas may take longer.

8. Different Billing and Shipping Address
Yes, you can choose separate billing and shipping addresses.

9. Customer Support
Email: folksmobiletrend@gmail.com
Phone: +91 9258006588

10. Priority Shipping
For expedited delivery, call us at customer support. Availability depends on your location.

11. Shipment Delays
Delivery may be delayed due to remote locations or unforeseen weather conditions.

12. Payment Options
We accept secure payments via CC Avenue, Razorpay, PayU and PayTM.

13. Order Cancellation
Cancel your order by:

  • Emailing folksmobiletrend@gmail.com with the subject “Cancel My Order.”
  • Informing us during the confirmation call.
  • Calling us directly during office hours (10.30 AM - 6.30 PM).

We’re here to make your shopping experience seamless!